Figure - Bend a Sloth

Shipping + Returns

We are collectors ourselves and understand how important it is for you to get your purchase in pristine condition! That's why every order is carefully packed to ensure it arrives in as good of condition as it left our store. If you wish for it to be guaranteed double boxed with double padding, choose that add-on at checkout!

INTERNATIONAL SHIPPING

Unfortunately, at this time we're only shipping to the continental USA.

SHIPPING TIME

We will pack and ship out your order ASAP, usually within 2-3 business days. We pack and ship almost every day, even when our physical store is closed! Watch your email for shipping details and tracking info.

This product is shipped from our brick and mortar store in Chambersburg, PA. Our store hours are located on our Contact page. Feel free to call, email, or fill out our Contact form if you have any questions at all.

DAMAGED PRODUCTS

While we try our best to only sell products in pristine condition, every once in a while a box gets dinged when shipped to us from the manufacturer. To help you make a good decision for your collection, any products with known quality/packaging issues will have those issues noted in the product Description with photos. Returns will not be accepted for products knowingly purchased with these disclosed issues.

We ship every order with tracking and insurance. If for some reason your order arrives damaged, simply email us pictures of the package and damaged items at support@nerdvanaoutpost.com within 24 hours of receiving it so we can file an insurance claim for you with the shipping company. We will happily refund you for any damages and do not need the product shipped back.

RETURNS

We get it. Sometimes your order isn't exactly what you expected. Maybe the person you bought it for already has it and you can't think of anyone else to give it to. Stuff happens and we want you to be happy with your perfect purchase!

We will accept any returns within 14 days of you receiving it. Please simply ship it back to us at the return address on the package label and we will issue you a full refund (minus shipping) once we receive the item back. You can also email us to give us a head's up so we can watch for the return. If you send it back with tracking info and give us the tracking number, we will issue your refund as soon as we see it has been picked up by the shipper.

REFUNDS

Once an order leaves our facility, it is out of our hands and in control of the shipping company. If your order is lost in shipping (hey, it happens), we will refund it. However, if the item shows up as "Delivered" after refunding, we will request you either return the item to us or pay for it. Shippers can get overwhelmed during busy seasons and ship times can vary. Just because it hasn't shown up yet or tracking data hasn't been updated for several days during these times, does NOT mean it's lost forever.

Unfortunately we are unable to issue any refunds for packages with tracking data that shows "Delivered," even if you did not receive it. We recommend a video doorbell to make sure you know what happens to your packages if you're not home to receive them!