All orders placed on our website are shipped to you within 3 business days. You will receive your receipt, shipping details and tracking number(s) at the email you used at checkout. If you provided a phone number, you may also be texted your shipping information.
All orders from our website are packaged and shipped by us directly to you via USPS, UPS or Fedex with insurance.
Everything packaged is carefully inspected before we ship it to you. Our quality control ensures your order is correct and it's in new and undamaged* condition.
*Occasionally we receive slightly dinged boxes in shipping from our vendors. Any items with known packaging issues such as dinged corners or a creased box are notated in the item description. Refunds will not be issued for any items knowingly purchased with these disclosed conditions.
If we receive damaged boxes from our manufacturers we request a replacement box. This may add a couple months to the shipping timeline. We try to ensure all items on our site have already been inspected for mint condition quality.
If your package arrives damaged you have 7 days after tracking shows "Delivered" in order to file a damage claim. This means your claim must be filed with us within 7 days of the shipping carrier's "Delivered" date shown on tracking data. Please send pictures of the damage and outside packaging within these 7 days to firstname.lastname@example.org.
Note: Minor packaging flaw that doesn't affect the product itself is not a defect or damage for insurance or refund claims. We are also not responsible for any damage caused by mail or package forwarding.
If your package has been lost, you must contact us within 48 hours at email@example.com so we can trace it. If it has been lost and not just delayed you will receive a full refund or online store credit in the form of a gift card.
Online Sales Returns
All orders are final after 24 hours. Often they're prepped for shipping well within 24 hours. Once an item has a tracking number, that order cannot be canceled as it may already be in the hands of the shipper.
If we sent you the wrong thing, please contact us at firstname.lastname@example.org within 7 days of the tracking data receipt (delivery). We'll process a return and replacement at no charge to you. If for some reason your originally ordered product is no longer in stock, you'll receive a full refund and shipping label to ship the wrong product back to us. You also have the choice to keep the product shipped to you and we'll return any difference in price. If the item we shipped you cost more than your ordered and unshipped item, you may choose to keep the wrong item at no additional cost to you.
If we sent you the wrong thing, we may require photos of the product(s) sent. Please email email@example.com for more information and to start the process. If your shipment qualifies for a return, we'll send you instructions and a return label.
Any returns sent back to us with no formal emailed authorization will be refused and a refund will not be issued.
If you return the item(s), we will issue the refund upon receipt of the returned item(s) in resale-able condition, not before.
Returns will not be processed after 7 days of delivery. This means if the tracking data shows delivered, you have 7 days from that date to inspect your packages for accuracy.
Any item purchased in-store may be returned if it's not opened or played with. Packaging must be in resell-able condition.
Items may not be returned after 30 days from the date of purchase.
If you have the store receipt items may be returned for a refund or exchange, and if you do not have the receipt it will be exchanged at the discretion of a manager.
Items with a manufactured flaw will be refunded or exchanged within the 30-day period.
Please see our Pre-Order Policy for details on Pre-Orders.